ReGen Aesthetics Clinic

Terms and Conditions

Please read these terms carefully before booking an appointment.

Bookings and the Booksy Platform

Online appointments are currently managed through Booksy, the clinic’s booking platform.
The booking and payment information displayed to you during the Booksy booking pathway forms part of the applicable booking terms.
Where specific booking, reservation, payment, review or cancellation terms are clearly stated within a treatment/service description or at the point of booking, those specific terms form part of your booking agreement and apply alongside these general Terms and Conditions.

Consultations are booked at £30. This £30 is the consultation reservation fee applicable to consultation bookings.
Where treatment subsequently proceeds, any applicable crediting of the consultation reservation fee will follow the clinic’s stated booking and treatment terms.
Where, following your consultation, no treatment is agreed or clinically appropriate, the consultation reservation fee may be refundable where applicable under the clinic’s existing policy.

Where you book a specific treatment directly, an upfront payment of 30% of the treatment value is generally required to secure the appointment, unless a different payment requirement is specifically stated in the individual treatment/service description or displayed at the point of booking.
The booking and payment requirement displayed for your selected service at the point of booking forms part of the applicable booking terms for that appointment.
Any upfront payment made towards a treatment is applied towards the treatment balance when the appointment proceeds normally.

Cancellations and rescheduling requests should be made at least 48 hours before your scheduled appointment.
If you cancel or reschedule within 48 hours of the scheduled appointment, a charge of up to 100% of the value of the booked service may apply.
If you fail to attend your appointment and are recorded as a no-show, a charge of up to 100% of the value of the booked service may apply.
Any upfront payment already made towards the appointment forms part of the total amount that may be charged; it is not an additional charge on top of the applicable charge.
Where you cancel or reschedule with at least 48 hours’ notice, any applicable refund, transfer or booking-credit arrangements are subject to the booking and payment terms displayed for that service and the circumstances of the booking.
Where service-specific booking or cancellation terms are displayed at the point of booking, including within Booksy, those terms also apply.

If you arrive more than 15 minutes after your scheduled appointment time, you will be considered a no-show, and the applicable no-show terms and charges may therefore apply, including a charge of up to 100% of the booked service value in accordance with the booking terms.
Any upfront payment already made forms part of the total amount that may be charged and is not added on top of the 100% service value.
If you arrive within 15 minutes of your appointment time, you may still be treated where there is sufficient time to do so safely and without adversely affecting subsequent appointments.
Where there is insufficient time to provide your treatment safely or appropriately, the appointment may need to be shortened, modified or rearranged as clinically appropriate.
Arriving late does not guarantee that the full treatment can be provided.

All treatments remain subject to consultation, your medical history, clinical assessment, contraindications and professional judgement.
ReGen Aesthetics Clinic reserves the right to decline, postpone or modify treatment where this is clinically appropriate.
Payment or booking does not guarantee that a particular treatment will be clinically suitable for you.
Nothing in these terms restricts your legitimate consumer rights where treatment cannot appropriately proceed.

Aesthetic treatment outcomes vary between individuals. Treatment plans and anticipated outcomes are based on individual assessment and cannot be guaranteed.
A desire for additional volume, further correction or a different aesthetic outcome does not automatically mean the original treatment was unsuccessful, and does not entitle you to complimentary additional product or treatment.
This does not restrict your rights where there is a genuine treatment problem or complication.

Post-treatment review appointments may be offered on a complimentary basis where clinically appropriate or where a review has been recommended.
A review appointment is for the assessment of your treatment outcome, healing and progress, and any concerns you may have.
Booking or attending a complimentary review does not automatically include, guarantee or entitle you to additional treatment, additional product, adjustment or a "top-up".
Any further treatment is subject to clinical assessment, suitability and the treatment originally provided.
Where additional treatment or product is requested for increased volume, a different result, or further elective treatment rather than the correction of a treatment-related issue, this may be chargeable.
Any treatment-specific review or top-up terms already in place will continue to apply.
If you have any concerns following your treatment, including a complication or unexpected outcome, please contact the clinic as soon as possible. Raising a genuine concern will never in itself result in a charge, and we encourage you to contact us promptly.

You are responsible for providing accurate medical history, medication and relevant health information, and for informing the clinic of any changes.
You should follow all pre-treatment preparation and aftercare advice provided to you.
You should contact the clinic promptly about any unexpected symptoms, concerns or changes following treatment.
Where a clinical review has been recommended, you should attend it where reasonably possible.

Full payment for treatments is due on the day of the appointment unless otherwise agreed.
Klarna and Clearpay may be available where applicable. Any instalment or payment-plan arrangement is subject to the provider’s own terms, eligibility criteria and approval.
Availability of Klarna or Clearpay is not guaranteed for every treatment or client.

Clinical photographs may be taken for medical records.
Additional consent will always be requested before any images are used for educational or marketing purposes.

Nothing in these Terms and Conditions is intended to exclude or restrict your statutory rights as a consumer, which cannot legally be excluded.

These terms are subject to change. For questions, please contact us directly.